KeyCell Support
Frequently asked questions and contact information for the KeyCell digital key application.
What is KeyCell used for?
KeyCell lets you present your digital identity at supported access points using QR code, NFC or Bluetooth.
Do I need authorization to open a door?
Yes. Access depends on the authorization rules of the relevant access point. Access is not granted without valid permission.
How do I use QR code access?
Present the QR code shown in the app to a compatible access point reader. Valid authorization is required.
Do NFC and Bluetooth work at every door?
No. Your phone and the access point must support the relevant technology and be configured accordingly.
What should I check if access is denied?
Verify your access permission, the access point you are using and the availability of the relevant QR/NFC/Bluetooth feature. Contact support if the problem persists.