QI-Alert Support
Frequently asked questions and contact information for QI-Alert.
How do I subscribe to a channel?
Open the QI-Alert invitation link sent to you or scan the QR code from the app. If the invitation is valid, you can subscribe to the related notification channel.
Do I need an account to use QI-Alert?
No. QI-Alert does not require you to create an account with your name, email address or phone number to subscribe to supported notification channels.
What should I do if notifications are not arriving?
Check your phone's internet connection, notification permission for QI-Alert and your operating system notification settings. Also make sure your subscription to the relevant channel is still active.
How do I leave a subscription?
You can view your subscriptions in QI-Alert and leave a channel you no longer want to follow. Time-limited subscriptions may end automatically when their period expires.
How long are old notifications kept?
Notification history is stored only on your device. Messages are automatically deleted after 30 days and a maximum of 1000 messages is retained.